Privacy Policy

1. Introduction

Yelo is a brand of Redback Global Ltd (“RGL”, “we”, “us” or “our”). Redback Global Ltd is responsible for the collection and handling of personal information in accordance with the Privacy Act 2020 (New Zealand) and, where applicable, the Australian Privacy Act 1988.

2. Information We Collect

We may collect personal information such as your name, business details, email address, phone number and delivery information when you make an enquiry, create an account or place an order. We may also collect technical and usage information through cookies and similar technologies.

3. How We Use Your Information

We use personal information to process orders, respond to enquiries, manage accounts, improve our website and send marketing communications where consent is provided. All purchases and use of our website are governed by our [Terms of Trade](INSERT LINK).

4. Marketing Communications

You may opt out of marketing communications at any time using the unsubscribe link in our emails or by contacting us directly.

5. Disclosure & Overseas Transfers

We may share personal information with trusted service providers such as payment processors, logistics providers, IT and marketing platforms. Information may be transferred outside New Zealand where appropriate safeguards are in place.

We may supply products to authorised distributors in other countries. End customer purchases from those distributors are governed by the distributor’s own privacy policies.

6. Payment Security

We do not store full credit card details. Payments are processed securely through accredited third party payment providers.

7. Data Security & Retention

We take reasonable steps to protect personal information from misuse, loss or unauthorised access. Information is retained only as long as necessary or required by law.

8. Your Rights

You may request access to or correction of your personal information. NZ residents may contact the Office of the Privacy Commissioner. Australian residents may contact the Office of the Australian Information Commissioner if concerns are not resolved.

9. Notifiable Breaches

Where required by law, we will notify relevant authorities and affected individuals of eligible privacy breaches.

10. Contact Us

Redback Global Ltd
11 Kaimanawa Street, Kelvin Grove Palmerston North, New Zealand

0800 853 002